Due to the specialized nature of each quote and the many complex variables of pricing a cake, requests for a wedding cake quote or a complex custom cake are via email or by appointment with our Custom Cake Consultant only. Please call 808-946-4333 for an appointment. Requests for a wedding cake or a complex custom cake quote will not be given over the phone. If you would like to send a quote request via email, please complete the online form. Our full-time Custom Design Consultant will be happy to respond to you within a three day time period. If your event falls within one week, please use the term “URGENT” in the subject line.

Wedding Cake Tastings & Consultations

Consultations are by appointment only and available only to clients whose wedding date falls within the following 12 month period. Please allow a minimum of 3 days for a response before following up based on the high volume of inquiries and emails we get. Fees and Payment: If you would like to schedule a consultation appointment, the fee is $20, to be paid in advance of your appointment. This fee is refundable up to one week prior to your consultation appointment, and non refundable thereafter. Until we have received payment for your consultation, we CANNOT guarantee your appointment. You may pay online by requesting an appointment and invoice by email, or you can call the bakery to make an appointment and process payment over the phone. At the time of your consultation, if you decide to place a wedding cake order with us, your $20 dollar consultation fee will be credited towards the deposit on your cake. Special Sampling Requests: At the time of your scheduling and payment, please let us know about any flavor requests you may have from the listing featured on our website. Depending on availability, we will do our best to accommodate requests as much as possible, although we cannot make absolute guarantees. Any flavor request must be submitted at least one week in advance in order that we have time to accommodate them. If the flavor you would like to taste is a specialty flavor not normally produced by our bakery, the customary 25 percent deposit on your cake order will be required before our staff can accommodate your request to cover the cost of goods and services in providing the flavor. Timeliness: Because our time for consultations is limited and we often book appointments back to back, being on time to your consultation is greatly appreciated. Because we may delay 2-3 appointments after yours with excessive tardiness, we will need to reschedule an appointment if you are more than 15 minutes late. Thank you for your understanding. Guests: Due to the distracting nature of a large number of guests at your consultation, we respectfully ask that you minimize your count to 4 maximum, including yourself. If you are able to confirm the guest count at the time of your booking, that would be extremely helpful in letting our Custom Cake Consultant know what to anticipate. Quoting: During your consultation we will ask you to present pictures and details of your wedding, invitations and color swatches and any other design elements that we may need in order to help you come up with a great cake design that fits you and your budget. We encourage you to look at and bring in different cake pictures, and styles to help you decide on the perfect cake for your perfect day. Your Custom Cake Consultant will be able to come up with a design sketch and quote for the cake you envision during the consultation, provided that the cake is not extremely detailed or complex. Your Custom Cake Consultant will let you know if there is any reason you cannot be quoted right away and exactly what the factors are. If your consultant thinks you might need special design services from our extremely talented and knowledgeable decorating team, she will consult with them and get back to you with a quote and sketch in a few days. Please remember that quotes are not considered set and may change at any time unless a deposit is put down to lock it in. Pricing is not given for cakes needed outside of 12 months due to the possible fluctuations in bakery prices in that time.

Wedding Cake Quotes/ Consultations via Email

How to Inquire: In order to obtain a quote, you can fill out our online inquiry form or email us directly at custom@cakeworkshi.com. Please make sure to include the following information in your quote OR fill out all required fields on our website inquiry form. Emails missing event date, name and contact information, basic design wishes and a basic budget range will not be responded to. Although price quotes for cakes depend on a number of size and design variables, we understand not every client is well versed in what the price of a wedding cake should be. Please note that at least a basic idea of your budget is needed for us to better quote you. Quoting: When our Custom Cake Consultant has all the information they need to give you an approximate price quote for your cake, they will send it to you via email for your records. Please understand that this quote is not considered set until a deposit is placed on the order to lock it in. Prices are subject to change at any time. The only way to lock in the price you were quoted is to place your deposit on the quote provided.

Deposits/Payments/ Cancellations on Wedding Contracts

Deposit: In order to lock in pricing and confirm your date, a 25% deposit must be placed on your cake, along with a signed contract. The only exception to this rule is if the cake is being ordered within the two-week period before the wedding, in which case full payment is required to finalize your order. Final Payment: Final payment for your cake is due two weeks prior to the wedding date. If final payment is not received PRIOR to the event date, the cake will not be made. No exceptions. Payment Options: Payment options are the following:

• Personal check made out to Cake Works- with the name the order is under and event date. Checks must be scheduled to arrive before the two-week due date. • Paying in-store • Paying over the phone using credit card information • Paying your invoice via bank transfer • Filling out a credit card authorization form so Cake Works can charge your payments on your behalf according to our payment schedule.

Cancellation: Cakes cancelled prior to the two week/ 14 day lockout date can be refunded up to a maximum of 50% of the current balance paid. the 25% deposit will not be refunded. Cakes canceled after the Two week/ 14 day lockout date will not be refunded. If unforeseen events outside of your immediate control occur, you may contact the Custom Cake Specialist to go over your options on a case-by-case basis only. No exception is guaranteed.

Changes or Additions to Your Order

Design Changes: We welcome any changes to your cake order including size, description, flavors, etc up until two weeks prior to the wedding date. After that, no design changes will be accepted. Additions to Your Order: If you should decide to add on any cakes, french macarons, cupcakes, etc. to your order, we will happily process this addition until one week prior to your wedding date. Special Circumstances/ Late Fee: On a case-by-case basis we will consider any changes after the two week mark, however any changes are subject to a $30 processing fee. The Custom Cake Consultant MUST approve or deny the request and it is not guaranteed in every circumstance. Thank you for your understanding and help in ensuring our day-to-day operations run smoothly

Pickup and Delivery

Pickup: We do not recommend transporting cakes more than 2 tiers yourself. If you wish to pick up a cake against this recommendation, Cake Works staff will do their best to pack the cake safely for you as well as advising you on best methods of transportation, however once the cake leaves the shop Cake Works cannot be held responsible for anything that may occur to it. Please make sure to inspect your cake before departure to ensure everything was made to proper specifications with correct spellings, etc. We will be happy to fix anything before you leave the shop but cannot be held responsible for any details you are unhappy with afterwards. Delivery: Cake Works does offer delivery service island-wide. Cake Works’ goal is to make sure your cake is delivered before the reception time, but if our staff is not properly informed of the reception time we cannot guarantee a timely delivery. We offer delivery starting from $30-$100. Here is a listing of some of our general delivery fees around the island:

$30- Moili’ili/ University area $40- Waikiki, Downtown, Kaimuki, Honolulu Area $45- Moanalua/ Airport, Aina Haina, Niu Valley, Tantalus $50- Hawaii Kai, Salt Lake, Aiea $55- Pearl City, Waipahu, Waimanalo, Kailua, Kaneohe $60- Ewa Beach, Kapolei, Makakilo, Kahalu’u, Mililani $70- Maile, Wahiawa, Kaena $80- Makaha, Haleiwa, Waianae, Schofield $95- Waimea, Turtle Bay, Kahuku, Camp Erdman, Loulu Palms

If we are not given correct address information, reservation names, or your contact person is not reachable at the time of delivery, we cannot be held responsible for an untimely delivery. If we are unable to deliver your cake, and we cannot reach anyone, we will return the cake to the bakery. We will require a second delivery charge in order to re-deliver your cake, so please make sure your contact person will be reachable at the time of delivery.

Cake Stands and Rentals

Rentals: Your cake does not come with a stand upon order. If you would like to rent a stand from us, we can provide a stand for a $25 rental fee. We also require a $150 security deposit as incentive to make sure the cake stand is returned to us. The $150 deposit will be charged to your card at the time of ordering the cake stand, and will be refunded to your card if the stand is returned to us within 3 days of your event, clean, and in good condition. If any parts are missing, your deposit will be forfeit. A 10% service charge will be subtracted from your deposit if the cake stand is returned dirty.

 Guarantee and Acts of God

Our Guarantee: Cake Works promises you the best product and service possible. It is our wish that by choosing Cake Works, we can be an important part of your special day. It is always our goal to more than satisfy you. However, Cake Works cannot be held responsible for ANYTHING that should happen to the cake once delivery is complete. Please note that direct sunlight and temperatures of 80 degrees or higher as well as excessive humidity may have drastic and adverse affects on any cake. Acts of God: Cake Works obligation to perform will be modified to the extent necessary based on transportation problems, delays in product delivery, inclement weather, acts of God or other causes beyond Cake Works control that make it impossible or impractical for Cake Works to perform.